Refund policy

Food can't be returned, so our policy is refund-based. All refunds go back to the original payment method.

If the cook declines or cancels

You get a 100% refund automatically.

If you cancel

Before the cook accepts: 100% refund.
After the cook accepts, before preparation starts: 50% refund.
Once preparation has started: 0% refund.

If the cook does not accept within 30 minutes, the order is cancelled and fully refunded.

Wrong or missing item, quality or safety issue

Submit a request with photos within 24 hours of delivery. The cook can approve a full or partial refund within 24 hours. If they don't, it goes to our team.

Late delivery

If your order arrives more than 45 minutes after your chosen slot, you automatically receive a 10% credit voucher.